Entering the playfield in the millennium, chatbots are one of the newest website trends that is immortal for coming years. Chatbots are everywhere now — from industry-specific like educational, finance, health care, travel & transport to event planners, IT & Software companies, real estate, food & restaurants, and freelancers. Considering the rise in Artificial Intelligence (AI), the everyday task is now automated to streamline workflows. Customer support is one section which has now completely operated, answered and monitored by chatbots. In today’s post let’s look at how Chatbots have evolved and what potential benefits we can expect to harvest from this undying trend.

First thing first, let us clear the basics — Chatbots are a very specific breed of automated AI that enables a user to communicate with the web-based (either online or offline) messenger just like a customer support representative. Originally, we all are using Chatbots.

Haven’t you interacted with a voice-activated assistant — Alexa? Siri? Google Assistant? Irrespective of your accent, these Chatbots communicate with you based on scripted elements. Chatbots are nestled in the midway between the real and artificial world and whether you love them or hate them, this one trend is going nowhere.